Automotive Dealership Service Manager – Get The Job Done Right
The Automotive Service Management is the person that is responsible for the supervision of the service department for an auto dealer. They act as go-between for the customer, mechanic, and an auto dealer. The major part of their duties includes customer satisfaction and customer relations. They are ultimately the individual who is responsible for productivity and profitability of the service department. Part of this responsibility includes sales, and keeping all customer service records.
This individual is also in charge of supervising all elements of safety as they pertain to maintenance of customer’s autos. As part of their duty they supervise the complete mechanical process, assuring only the highest level quality service is provided. They are responsible for the inspection of every vehicle that has been repaired or worked on within the service department and are also responsible for selecting an individual who oversees this in their absence.
The automotive service manager must be an individual who is able to focus on several different things at the same time. This includes the supervision of all personnel, the service department, and hiring and supervising. They also must keep track of all service data files that documents any pertinent information retained to employees, including reviews and raises.
The auto service manager reports to the dealer or the sales manager and must report to them all situations that pertain to the department, including their proficiency and ability to reach the goals set by the dealership for the department. Part of this process includes creating and running a sales plan. They must not only mange all current business but must be involved in the recruitment of all new customers. This can include individuals in the community with cars that were not sold by the dealer.
All automobile manufacturers provide warranties on new vehicles. It is the responsibility of the Automotive Dealership Service Management to be up-to-date on all the information pertaining to warranties and provide this information to his staff. They must also keep track of any recall that may have been set forth by the automotive manufacturer.
Many service managers will have experience as a mechanic for the dealer they work for. However there are situations when the individual hired for this position may have come from outside of the automotive dealer. Regardless of where they may have worked before, it is pertinent that this individual have extensive experience as a mechanic, preferably on the type of cars the dealer sells and services.
This position is typically a well-paid position and, in many cases, includes a respectable benefits package. In many instances this individual will receive a demo car and full medical and dental benefits. Being promoted for this position can be lucrative and rewarding for an experienced mechanic.
The Automotive Service Management Team is taxed with the responsibility of overseeing the general operation of the department. Consequently, they are in charge of all personnel within the department and oversee customer service relations, which includes keeping informed on all new vehicles and warranties. The service team is also in charge of supervising the staff of the automotive department and is required to keep employees informed on information about new models that the manufacturer is making.
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